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Service Level Agreement

Axiom nodes are self-hosted. Any service-level commitment for Axiom-operated web services is defined in the customer's signed agreement.

Customer-managed nodes

Availability of Management, SMB, and DNS nodes deployed in a customer network depends on that customer's topology, resources, redundancy, and operations.

Hosted services

The marketing website, portal, licensing workflow, and support services are operated separately from customer data-plane nodes.

Commitments

Availability targets, maintenance exclusions, support response times, and service credits apply only when explicitly included in a signed agreement.

Support

Priority response times are defined by your support tier.

Last updated: July 2026